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AGENCY

Life sciences / Commerce and operations

Your science is advanced. Your business infrastructure should be too.

We build scientific storefronts, institutional purchasing, and custom operations software for research material suppliers and the institutions they serve.

Discuss your systems

Start with your catalog, workflows, and priorities.

Connected infrastructure

Help researchers find products and approved documentation.

Catalog · search · documents

Illustrative system concept · Select a layer to explore

01

Find the right product

Scientific catalogs and approved documentation.

02

Make the purchase

Institutional accounts, quotes, and purchase orders.

03

Connect the work

Inventory, fulfillment, reporting, and automation.

Your perspective

I’m here as…

Choose your role to highlight relevant sections. The full page stays available.

Who this is for

Suppliers of research materials, and the institutions that buy them.

We build for companies that supply biological materials, research cells, reagents, and specialized scientific products, and we design every system around their institutional customers.

  • Human primary cell suppliers
  • Hematopoietic stem and progenitor cell suppliers
  • Immune cell suppliers
  • Research biospecimen distributors
  • Cell culture product companies
  • Research material manufacturers
  • Scientific reagent suppliers
  • Laboratory supply distributors
  • Research use only biological material suppliers
  • Specialized scientific ecommerce companies
  • Pharmaceutical companies

    Discovery and preclinical teams that need consistent research materials across studies, sites, and approved supplier lists.

  • Biotechnology companies

    Immunology, oncology, and cell therapy research teams moving quickly, often with small procurement functions and urgent timelines.

  • University research laboratories

    Principal investigators, postdocs, and graduate researchers ordering against grants, with purchasing routed through the institution.

  • Contract research organizations

    CROs sourcing materials on behalf of sponsors, managing many programs at once and needing clean documentation for each one.

  • Cell and gene therapy research groups

    Teams that need well characterized starting materials for research and development, and clarity on which materials are research grade.

  • Research institutes and government laboratories

    Institutional buyers with formal supplier qualification, documentation, and purchasing approval requirements.

The person who finds the product is rarely the person who approves it.

  1. 01

    The scientist

    Finds the material and checks it fits the experiment: cell type, source, format, quantity, and documentation.

  2. 02

    The principal investigator

    Approves the experimental budget and the supplier, often without visiting the website at all.

  3. 03

    Procurement

    Issues the purchase order, applies negotiated terms, and needs quotes, invoices, and supplier records in order.

  4. 04

    Quality and compliance

    Requests certificates of analysis, sourcing and consent documentation where applicable, and lot information.

  5. 05

    The lab manager

    Coordinates delivery, storage readiness, and reorders, and tracks what was used and what is needed next.

A storefront built for one buyer fails the other four. The commerce infrastructure has to serve the whole purchase: discovery, budget approval, purchase orders, documentation, delivery, and the reorder months later.

The scientific commerce problem

Most research supply businesses outgrew their storefront years ago.

The science is precise. The buying experience usually is not. These are the gaps that turn qualified researchers into email threads, and email threads into lost orders.

Catalogs built for browsing, not science

Generic collections and keyword search cannot express cell type, marker, source, format, and count together, so researchers email instead of ordering.

Quotes live in inboxes

Institutional orders start as quote requests that are retyped, chased, and approved by hand, with no shared status for sales or the customer.

Documentation on request only

Certificates and data sheets sent one email at a time slow every order and put quality teams on the critical path.

Availability no one fully trusts

Lots, reservations, and custom collections change daily. When the storefront is not connected to operations, customers see stale availability.

Pricing that ignores the account

Negotiated institutional pricing, payment terms, and approved buyers are handled outside the store, so repeat ordering stays manual.

Visibility in the wrong searches

Researchers search in precise scientific language. Thin category pages and duplicate variants rarely answer those searches well.

One purchase, two sides

Follow a research order from first search to reorder.

Select a step to see what the researcher experiences and what the supplier has to run behind it. Every handoff is a place a connected system saves time or a disconnected one loses the order.

One purchase, connected

Illustrative journey · select a step

Step 1 of 10 · Search

Scientific product discovery

Built around how scientists actually buy.

Researchers do not browse. They arrive with a population, a marker, a source, a format, and a quantity in mind, and they leave the moment the catalog cannot answer in their language.

We turn complex biological catalogs into faceted, technical discovery: search by cell type, biological source, species, surface marker, fresh or cryopreserved format, cell count, research application, donor characteristics where disclosure is appropriate, available documentation, and availability.

Scientific product finder

Illustrative concept · fictional sample data

0 of 3 comparison slots selected. 0 items in the illustrative quote basket.

Filter catalog

Swipe each row for more options.

Cell type
Biological source
Species
Format
Documentation
Availability

12 of 12 sample products

Select a product to inspect its record.

  • In stock
  • Quote only
  • In stock
  • In stock
  • In stock
  • Collected to order
  • Collected to order
  • In stock
  • In stock
  • Collected to order
  • Quote only
  • Quote only

Sample product record

Human peripheral blood mononuclear cells

DEMO PBMC 01 · Fictional product

Cell population
PBMC
Source
Peripheral blood
Formats
Fresh, Cryopreserved
Quantities
Illustrative vial size A, Illustrative vial size B
Research areas
Immunology, Assay development
Availability
In stock

Illustrative only. No order or quote is submitted.

Document access
  • Certificate of analysisLot specific · account access
  • Technical data sheet
  • Safety data sheet
Where verified information belongs
Isolation method
Shown from the supplier’s verified method record
Viability and purity
Shown per lot, only where measured and supplied
Donor information
Only attributes approved for disclosure
Storage and handling
From the approved handling instructions
Shipping requirements
From validated shipping conditions
Intended use
Research use only, as labeled by the supplier

Technical product pages

Exact identification and catalog number, source, population, isolation method, quantities, format, viability and purity where supplied, donor information approved for disclosure, handling, storage, shipping, quality documentation, research use restrictions, related products, and a clear quote or cart action.

Documentation with access rules

Certificates of analysis, technical data sheets, safety documentation, quality statements, applicable collection and consent documentation, lot information, and handling instructions, each released publicly, to the purchasing account, or on request, according to the supplier’s own rules.

Purchasing built for institutions

Institutional accounts, organization specific pricing, purchase orders, quotes, bulk and custom requests, saved lists, reordering, approved payment terms, multiple locations and purchasing contacts, order history, and invoices in one account.

Enterprise Shopify

Shopify is the commerce engine. We build the enterprise around it.

Replacing a platform that already earns revenue is rarely the first move. We extend and harden what works, protect current sales, and build custom systems only where the platform stops.

Storefront

  • Complete storefront redesign
  • High performance custom storefront development
  • Conversion optimization
  • Technical SEO

Catalog

  • Custom scientific product catalogs
  • Advanced scientific product search
  • Complex variant management
  • Custom product information management

Institutional buying

  • Shopify B2B where plan eligibility allows
  • Institutional pricing and customer specific catalogs
  • Quote and purchase order workflows
  • Enterprise customer accounts and checkout within platform limits

Systems

  • ERP and CRM integrations
  • Availability synchronization
  • Automated repeat purchasing workflows
  • Revenue analytics and operational monitoring

The decisions systems architects make before building.

  • Plan fit

    Core B2B features such as company accounts, catalogs, and payment terms now reach standard Shopify plans, while Shopify Plus adds capabilities such as company specific catalog assignment and deposits. We confirm the current plan matrix against your requirements before recommending an upgrade.

  • Native first, custom where it earns its place

    Native features are cheaper to own. Custom apps and functions are reserved for workflows the platform cannot express, such as structured quote intake or lot aware availability.

  • Third party costs

    Every app and integration carries a subscription, a performance cost, and a maintenance owner. We map them before they are installed, not after the invoices arrive.

  • Checkout limits

    Checkout customization depends on plan and platform rules. Requirements are matched to what Shopify supports so nothing is promised that checkout cannot do.

  • Data integrity and migration

    Product, customer, and order data is audited, cleaned, and mapped before any migration, with redirects that protect existing search visibility.

  • Accounts, security, and performance

    Customer account compatibility, role based staff permissions, and page performance are tested before launch and monitored after it.

Custom operations platform

One connected system. From scientific inquiry to fulfillment.

The storefront is the visible part. Behind it, custom operations software connects quotes, sourcing, lots, documents, inventory, logistics, and reporting, so every team works from the same records. These are proposed capabilities, designed per client after the audit.

  • 01

    Order management

    Direct orders, institutional purchases, custom quotes, approvals, and fulfillment status in one queue.

  • 02

    Product and inventory

    SKUs, formats, available quantities, reservations, and operational availability that the storefront can trust.

  • 03

    Lot and batch documentation

    Links between lots, permitted quality records, and the documents a customer is authorized to see.

  • 04

    Custom sourcing requests

    Requests for specialized cell types, donor requirements, quantities, preparation, and delivery, tracked from inquiry to collection.

  • 05

    Customer relationships

    Institutional accounts, purchasing history, custom agreements, and the sales conversations behind them.

  • 06

    Scientific sales pipeline

    Quote requests, pending approvals, sourcing requirements, follow ups, and repeat purchasing opportunities.

  • 07

    Logistics coordination

    Shipment scheduling, shipping requirements, status, and exceptions, integrated with validated logistics partners for temperature sensitive material.

  • 08

    Financial reporting

    Orders, purchasing trends, revenue, customer value, and operational performance from the same records.

  • 09

    Management dashboard

    One operational overview for leadership, built on live data rather than weekly spreadsheets.

  • 10

    Permissions and accountability

    Role based access, audit logs, and explicit approvals for sensitive actions such as price overrides and document release.

Supplier operations

Illustrative concept · fictional records

Open quotes
18
Awaiting PO
7
Sourcing requests
5
Ships this week
12

A shared view of quotes, orders, sourcing, and availability. Select a view to inspect a fictional record.

Fictional activity

Quote Q 1042 awaits a purchase order

Every number and record is fictional. A real console uses the supplier’s systems, role based permissions, and an audit log.

AI automation

AI where it actually matters.

Practical automation that saves employees time and improves service, built on approved records and connected to the systems where work already happens.

Guardrails

  • AI does not decide regulatory compliance. Qualified people do.
  • AI does not generate scientific specifications or recommendations beyond approved records.
  • Sensitive data is scoped by role, and prompts and outputs are logged.
  • High impact actions, such as pricing, document release, and customer commitments, require human review.
  • Scientific catalog assistant

    A retrieval based assistant that answers from approved product records and links to the source. If the catalog does not say it, the assistant does not either.

  • Related product suggestions

    Suggestions drawn from verified catalog relationships, such as formats, populations, and companion culture products, never from guesses.

  • Intelligent RFQ intake

    Incoming quote requests are structured, completed where information is missing, and routed to the right person with a draft for review.

  • Customer service automation

    Order status, documentation requests, and routine account questions answered from live records, with handoff to a person when needed.

  • Inventory intelligence

    Signals for potential shortages and unusual demand from available operational data, flagged for the team to act on.

  • Reorder intelligence

    Accounts likely to need a repeat order are surfaced for sales, and reminders go only to contacts who consented to them.

  • Documentation retrieval

    Authorized users find approved records and technical documents quickly, within the same permissions as the portal.

  • Executive reporting

    Operational data turned into plain summaries for leadership, with the underlying numbers one click away.

The complete enterprise overhaul

Six pillars. One coordinated business infrastructure.

The point is not six disconnected services. Discovery feeds purchasing, purchasing feeds operations, operations feed measurement, and measurement decides where the next investment goes.

  • Pillar 01

    Commerce and Digital Infrastructure

    Enterprise storefronts, scientific product catalogs, institutional buying experiences, and conversion architecture.

    Custom Websites
  • Pillar 02

    SEO and AI Search Visibility

    Scientific discoverability, product search optimization, and authoritative content infrastructure.

    SEO & AEO
  • Pillar 03

    Paid Customer Acquisition

    Qualified scientific buyer acquisition, account based campaigns, and measurable conversion paths.

    Paid Advertising
  • Pillar 04

    Brand and Scientific Content

    Professional positioning, product visualization, technically accurate content, and high quality media.

    Video & Content
  • Pillar 05

    Custom Operations Software

    Customer portals, inventory and lot workflows, order management, and internal dashboards.

    Operations Portals
  • Pillar 06

    AI and Automation

    Purpose built automation connecting repetitive work to operational systems, with human oversight where it matters.

    AI Automation

Connected architecture

Illustrative concept · select a layer

Product data. Product records connect the storefront, purchasing, and the operations team.

A reference architecture for a research supply business on Shopify. The final design depends on the existing systems and is set during the audit.
How the full business overhaul works

A regulated, research driven market

We build the systems. Your experts own the science and the compliance.

FXXK Agency does not manufacture, test, validate, or sell biological materials. We build the digital and operational systems for the companies that do, and we design them to respect the distinctions that matter in this market.

  • Research use only materials are presented as research materials, never as diagnostic or therapeutic products. Clinical and GMP grade materials follow different requirements and are kept clearly separate in the catalog.
  • For research use only diagnostic products, FDA guidance looks at how a product is marketed, not only at its label. Product copy, search content, and advertising are written with that in mind and reviewed by your team.
  • Human derived materials carry donor consent and ethics oversight requirements. Systems keep sourcing and consent documentation connected to the right records and released only to the right people.
  • Our systems support your quality, regulatory, and legal processes. They do not satisfy FDA, GMP, HIPAA, or any other obligation on their own, and specialist review is part of every relevant phase.

Reference points: U.S. Food and Drug Administration (opens in a new tab), International Society for Stem Cell Research (opens in a new tab), NIH Office of IRB Operations (opens in a new tab).

Transformation roadmap

Phased, audited, and built to protect revenue while it changes.

The actual phases, order, and timeline are set by a formal technical audit. We do not promise a complete enterprise overhaul in an arbitrary number of weeks.

  1. 01

    Enterprise systems audit

    Review the storefront, integrations, catalog, analytics, operations, and buyer journeys. Interview leadership and department stakeholders, identify bottlenecks and technical risks, and set baselines.

  2. 02

    Architecture and strategy

    Define the roadmap, map system dependencies, plan integrations, prioritize outcomes, and produce interface designs and technical specifications.

  3. 03

    Commerce transformation

    Build or modernize the storefront, improve product discovery, implement institutional buying, and optimize product information and conversion paths.

  4. 04

    Operations infrastructure

    Build custom portals, integrate existing systems, and establish the operational workflows behind each order.

  5. 05

    Customer acquisition

    Implement SEO, content infrastructure, analytics, and qualified acquisition campaigns on top of a storefront that converts.

  6. 06

    Automation and optimization

    Deploy appropriate automations, improve reporting, monitor results, and continue development against measured priorities.

How performance is measured.

Baselines are set in the audit, and these are the measures we would track from launch. They describe the measurement plan, not outcomes already achieved.

Discovery

  • Catalog search success
  • Product discovery effectiveness
  • Qualified institutional inquiries

Purchasing

  • Quote to order conversion
  • Ecommerce conversion rate
  • Average order value
  • Quote response time

Operations

  • Order processing time
  • Documentation request turnaround
  • Customer support efficiency
  • Inventory availability
  • Operational efficiency

Growth

  • Repeat purchase rate
  • Institutional customer lifetime value
  • Revenue attributed to acquisition channels

Enterprise engagements

An investment in the infrastructure behind your business.

Strategic transformation programs
From $150,000
Comprehensive enterprise overhauls
Typically $300,000 to $500,000+

These are FXXK Agency’s engagement targets for this offering, not fixed prices or past results. Every program is scoped after an enterprise systems audit, and a phased start is possible when it protects the business.

What we bring, stated plainly.

We have not yet published a biotechnology engagement. The capabilities on this page come from real FXXK Agency work in other industries, labeled for what it was:

  • Magpie Bakery

    Website, Shopify migration, online ordering, and custom operations software for a food business.

  • JV Design MFG

    A technical manufacturer’s website and operations platform for specialist buyers.

  • Serpent Drain

    A custom mobile and web operations app working as the business’s CRM.

  • Solvere Services Ltd

    Meta lead generation managed by Lucas Mora within a large reported advertising account.

Meet Lucas Mora, founder

Enterprise questions

What leadership teams ask before an overhaul.

14 of 14 questions

Can you rebuild our Shopify storefront without disrupting existing operations?

Yes, that is the default approach. The new storefront is built and tested alongside the live one, product and customer data is migrated in rehearsed steps, URLs are redirected to protect search visibility, and launch is scheduled around your order and shipping calendar. The audit identifies which parts can change in place and which need a staged cutover.

Can you integrate our existing ERP, CRM, and inventory systems?

Usually, depending on what those systems expose. We review each system’s interfaces, data quality, and limits during the audit, then design integrations around a clear owner for each record. Some connections are straightforward; others need middleware, custom work, or a vendor’s cooperation, and we say which before scoping.

Can you support complex biological product catalogs?

Yes. The catalog is designed around the attributes researchers actually filter by, such as population, marker, source, species, format, and quantity, with a data model that keeps variants, lots, and documents connected. Scientific content and specifications come from your verified records and are reviewed by your scientists.

Can you create institutional purchasing and custom quote workflows?

Yes. Company accounts, approved buyers, negotiated pricing, payment terms, purchase order support, and structured quote requests can be built on Shopify’s B2B features where your plan supports them, with custom workflows for anything the platform does not cover natively.

Can your systems handle significant order volumes?

Shopify carries the transaction load, and custom systems are designed for your measured volumes and peaks, with monitoring and load testing before launch. We size infrastructure from your real order history during the audit rather than quoting a generic number.

Can you support product documentation and lot specific information?

Yes. Documents such as certificates of analysis, data sheets, and safety documentation can be linked to products and lots, with public, account only, or request based access depending on what each document is and who may see it. The content of each document remains yours and your quality team’s.

How do you approach research use only and regulated product categories?

Carefully, and with your experts. Research use only materials are labeled and presented as research materials, not as diagnostic or therapeutic products, and clinical or GMP grade materials follow different requirements. FDA guidance on research use only diagnostic products looks at how a product is marketed, not only its label, so product copy, search content, and ads are written and reviewed with that in mind. Our systems support your compliance processes. They do not certify compliance, and regulatory questions go to your qualified quality, regulatory, and legal advisors.

Can you improve search visibility for specialized scientific products?

We can make accurate product information far easier for search engines and AI search systems to understand, through category architecture, structured product data, technical SEO, and expert reviewed content. No one can guarantee rankings or placement in Google or any AI product, and we do not.

How would AI fit into our existing operations?

Where repetitive work already happens: quote intake, routine customer questions, documentation lookup, catalog navigation, and reporting. AI answers from approved records, routes work to people, and never independently decides compliance, invents specifications, or takes high impact actions without human review.

Do we need to replace our existing software?

Rarely all of it. We start by keeping what works and connecting it. Replacement is recommended only when a system blocks the business or costs more to integrate than to replace, and that case is made with numbers during the audit.

What does a complete enterprise overhaul involve?

Commerce and catalog, search visibility, qualified acquisition, brand and scientific content, custom operations software, and AI automation, designed as one system. Most programs are delivered in phases after an enterprise systems audit, so each phase protects revenue and builds on the last.

How do you scope an engagement worth several hundred thousand dollars?

Through a paid or structured enterprise systems audit: stakeholder interviews, a review of the storefront, catalog, integrations, data, and operations, and a technical risk assessment. The output is a phased roadmap with defined deliverables, dependencies, and investment for each phase, so the decision is made on scope, not on a guess.

How do you minimize migration risk?

Data audits before anything moves, staging environments, rehearsed migrations, redirect maps, rollback plans, and launch windows chosen with your operations team. Critical paths such as checkout, quotes, and documentation are tested end to end before cutover.

What ongoing maintenance and optimization do you provide?

Monitoring, platform and integration maintenance, security updates, performance reviews, and continued development against measured priorities, scoped as an ongoing engagement after launch.

Connected capabilities

The services and industries behind this page.

Executive consultation

Discuss an enterprise overhaul.

Tell us how your commerce and operations run today. Lucas reviews every enterprise request personally before the first conversation, so it can start with your architecture, your risks, and your priorities.

  1. 01Share the essentialsPlatform, systems, goals, budget, and timeline.
  2. 02Executive conversationScope, risks, and whether the fit is right.
  3. 03Enterprise systems auditThe formal basis for a phased roadmap.

Prefer to talk first? Book a call or email contact@fxxkagency.com.

Your project inquiry
Primary transformation goals

Ranges qualify scope, not price. Enterprise engagements are scoped after a technical audit, and a phased start is possible.

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